How to report a problem?
Knowing who to call is important!
24 hours a day, 7 days a week, for medical, fire or police emergencies
Dial 911
Please note: You must provide the street address to the operator.
One of the biggest advantages in living in a multi-family environment is the aspect of maintenance-free living. Our on-site maintenance team and office staff are always willing to help provide our residents with all the comforts of home. As we all know, sometimes maintenance issues happen, and it’s important to understand the difference between non-emergency and maintenance emergencies when they do.
Heritage Palms is pleased to provide our residents with emergency and non-emergency services pertaining to Club property. During normal business hours, should you need to report a concern or problem, please do so by contacting any of the Club’s personnel. All personnel are capable of handling minor issues. If they cannot resolve the issue immediately for you, they have been trained to report the issue to their direct supervisor who will take appropriate measures to correct the matter.
Routine maintenance issues are issues that do not require immediate attention. These issues will be handled during normal maintenance hours. Some issues may require a few days before the maintenance staff is able to address them.
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Please note: The Club is not responsible for maintenance to individual homes or building associations. These maintenance issues should be reported to the Association President, Management Company or the Homeowner you are renting from. If you are unsure of who these contacts are the information is available on the Club website (Neighborhood Associations, HEHOA).
Emergency maintenance issues are issues that require immediate attention for the safety of the occupants, the property and your belongings.
Please do not submit an emergency maintenance request online or by email. Contact Club personnel in person or by phone immediately during business hours 239-278-9090 or contact the Gatehouse 239-277-9273 should the emergency occur after hours.